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FAQs


  1. General

    1. What is Deliver My times?

      Deliver My Times lets you have The Times and Sunday Times delivered to your doorstep. We’re giving you FREE delivery - so you only need to pay your newsagent for the price of the paper for the period of the offer.

      To get The Times and Sunday Times delivered to your door, you first need search to see if there’s a newsagent that will deliver to your address, then register with DeliverMyTimes.co.uk so we can arrange your delivery with the selected retailer.

      Once we confirm your delivery is setup - the retailer will contact you to arrange payment your newspapers and arrange your paper delivery after the free offer period has expired.

    2. How much does it cost to have my newspapers delivered?

      Delivery of the paper will be free for the period of the offer, and so during this period you will only pay for the cost of the newspapers. The cost of delivery after the offer period will be confirmed to you by the retailer delivering your newspaper.

    3. I am a subscriber, how do I use my vouchers?

      You should give your vouchers to the retailer on request for payment, and pay the retailer for delivery only. During the offer period there is no delivery charge and so you should only give the vouchers as payment.

    4. How do I pay?

      You will pay your retailer for your newspapers directly - no money is paid to Deliver My Times. After we setup your delivery, the newsagent will contact you to arrange payment of your paper bill.

    5. Do I have to get a newspaper delivered every day?

      No. We have 4 different offers to suit how often you like to read The Times and Sunday Times. You can choose to have the paper delivered…

      • Every day of the week
      • On Weekends only
      • On Saturdays only
      • On Sundays only

      Just choose the best option for you. If you wish to change the frequency after the offer period, please contact your retailer to do so.

    6. I already have my paper delivered, is this offer open to me?

      This offer is for new customers. By accepting this offer you will set up a new order of The Times and Sunday Times. This would be applicable to a new address.

    7. I am a subscriber, is this offer open to me?

      Yes, subscribers can take part in this offer. If you wish to implement a holiday stop, this needs to be with both The Times and Sunday Times and also with your retailer.

    8. How do I get my newspaper delivered?

      Your newspaper can be delivered by any one of the retailers that have agreed to deliver to your postcode - just search your postcode at DeliverMyTimes.co.uk to find one near you.

    9. Who is my delivery agreement with?

      Your delivery agreement is between you and your retailer. Deliver My Times is not a party to this agreement and is not responsible for any failure of your newsagent to deliver your papers or for any other loss caused by the retailer in connection with Deliver My Times.

    10. How much notice do I need to give my retailer if I want to cancel my deliveries?

      Most retailers need up to 7 days notice if you want to cancel your newspaper delivery, but please check with them first.

    11. How do I cancel my newspaper home delivery?

      You can cancel your newspaper delivery and payments at any time. You need to arrange and confirm this delivery stop with your retailer directly, as the delivery agreement is with them.

    12. Am I tied into a contract?

      No you’re not - you can cancel your newspaper delivery and payments at any time. You need to arrange and confirm this delivery stop with your retailer directly, as the delivery agreement is with them.

    13. I want to reduce or increase the number of times I get my newspaper delivered – what should I do?

      If you want to change your delivery days, please talk to your retailer.

    14. I’m being told that I need to contact the paper seller instead of going into the newsagent shop. What does this mean?

      Just like a milkman, some newspaper deliveries aren’t made from a shop, but a roundsman who goes from house to house making paper deliveries from a van.

      Deliveries that will be done by a roundsman will just mean there is no shop to visit to pay your newspaper bill so they will simply contact you to arrange a payment method for your newspapers.

    15. I’m having problems or still have questions, how can I contact you?

      If you’re having issues, please call 0800 912 9916

  2. Newspapers and paper delivery

    1. I can’t find a newsagent that delivers to my area?

      The Deliver My Times service currently covers over 80% of Scotland’s population. We’re always adding more retailers to our programme so please come back and search again later if you can’t find one at the moment. If you have any questions please call 0800 912 9916

    2. My paper is late or it hasn’t arrived – what should I do?

      Please contact your newsagent directly, the delivery agreement is with them. They should be able to advise why.

    3. Can I put my paper delivery on hold if I go on holiday?

      Yes. You need to arrange and confirm this delivery stop with your newsagent directly, as the delivery agreement is with them. To implement a subscriber holiday stop, a subscriber would need to contact The Times and Sunday Times as well as the retailer.